Your privacy, simply explained

At Settle, your privacy matters. This Privacy Policy explains, in plain English, what personal data we collect when you use www.settle.site, why we collect it, how we use it, and the rights you have under the UK GDPR and the Data Protection Act 2018.

By using our website, submitting a quote request, contacting us via WhatsApp, phone or email, or using any of our services, you agree to the terms set out in this policy.

Settle is a UK business services platform helping local businesses save money on card machines, business funding, energy and utilities, and POS systems.

• Website: www.settle.site
• Email: hello@settle.site
• Phone: +44 7300 912960
• Country: United Kingdom

For the purposes of UK GDPR, Settle acts as the data controller for the personal information collected through our website and services.

Information you provide

• Name, business name and trading name
• Email address and phone number
• Business type, monthly card volume and current providers
• Address and postcode (when relevant for quotes)
• Messages you send via WhatsApp, email or our forms

Automatically collected data

• IP address, device type, browser and operating system
• Pages visited, time on site and referral source
• Cookie identifiers and analytics events
• UTM parameters and referral codes used to reach our site

We use cookies and similar technologies to make the site work, measure performance, and improve your experience. You can control these at any time via our Cookie Policy or by clicking the floating cookie settings button.

Google Analytics & Google Tag Manager

We use Google Analytics 4 to understand which pages, services and campaigns work best. Data is aggregated and IP addresses are truncated.

Meta (Facebook) Pixel

We may use the Meta Pixel to measure ad performance and show relevant ads to people who have visited Settle. This is only loaded once you accept marketing cookies.

When you submit a quote request, savings calculator entry or contact form, we use the information to:

• Respond to your enquiry and prepare a personalised quote
• Match you with the right provider (e.g. Teya for card machines)
• Send service updates relating to your enquiry

If you contact us through WhatsApp, you consent to us replying via WhatsApp using the number you contacted us from. We will only send marketing messages where you have explicitly opted in. You can opt out at any time by replying STOP or emailing hello@settle.site.

• To provide and improve Settle's services
• To respond to enquiries and process quotes
• To send relevant service and marketing communications (with consent)
• To detect fraud and keep the platform secure
• To meet legal, accounting and regulatory obligations

• Consent – when you submit a form, opt in to marketing, or accept cookies.
• Contract – to deliver services you've requested.
• Legitimate interest – to operate, secure and improve our business in a way that doesn't override your rights.
• Legal obligation – to comply with UK law.

We only keep your personal data for as long as necessary. Lead enquiries are typically retained for up to 24 months, customer records for the duration of the relationship plus 6 years for accounting purposes, and marketing data until you opt out.

We share data only with trusted partners who help us deliver our services:

• Payment & card machine partners – e.g. Teya, for providing card processing and POS hardware.
• Funding partners – UK lenders we introduce you to with your consent.
• Energy suppliers – when you request a switch quote.
• CRM & email tools – to manage your enquiry and send updates.
• Advertising platforms – Google, Meta and similar (only with your consent).

We never sell your data. All partners are bound by data processing agreements consistent with UK GDPR.

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Object to processing or restrict it
• Request a portable copy of your data
• Withdraw consent at any time

You can exercise any right via our Data Rights page or by emailing hello@settle.site. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We use SSL encryption, secure servers, role-based access controls and regular reviews to protect your data. While no system is 100% secure, we treat your information with the same care we'd want for our own.

Some of our providers (e.g. analytics, email) may process data outside the UK. Where this happens, we rely on UK-approved safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

Questions about this policy? Email hello@settle.site or call +44 7300 912960. We'll respond within 5 working days.